TERMS & CONDITIONS
Effective Date: January 2026
Welcome to Zenoura. This electronic record is generated by a computer system and does not require any physical or digital signatures. Please read these Terms and Conditions carefully before using the Site.
1. Introduction
Zenoura, also referred to as “we”, “us”, or “our”, is an online jewellery retail platform offering curated jewellery products including, but not limited to, 18k gold-plated and traditional jewellery.
By accessing or using the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, including all policies referenced herein (collectively, the “User Agreement”). If you do not agree to these Terms, you must not access, register on, or use the Site.
2. Conditions of Use
A. Your Account
You are responsible for maintaining the confidentiality of your credentials. Zenoura reserves the right to suspend or terminate accounts for suspected misuse or fraudulent activity without prior notice.
B. User Obligations
- Not to misuse the Site or its operation.
- • Not to provide false or misleading info.
- • Not to engage in unlawful activities.
3. Platform & Products
Platform Communication: Zenoura operates as an online retail platform. Product listings are subject to stock availability and change without notice. The contract of sale is concluded upon order confirmation.
Product Information: Images are for representation only. Minor variations in color, finish, or design may occur due to lighting or screen settings. Zenoura reserves the right to correct pricing errors.
Shipping
Governed by Shipping Policy. Timelines are indicative.
Returns
Unboxing video mandatory for claims. No returns for used items.
COD
Available at select locations. Subject to prior history.
9. Intellectual Property
All content on the Site, including logos, product images, text, and designs, are the intellectual property of Zenoura and are protected under applicable copyright and trademark laws. Unauthorized reproduction is strictly prohibited.
Legal Terms
Limitation of Liability: Zenoura’s liability shall be limited to the value of the product purchased. We do not guarantee uninterrupted operation of the Site.
Force Majeure: We are not liable for delays caused by natural disasters, government restrictions, or technical failures.
Governing Law: These terms are governed by the laws of Nepal. Disputes are subject to the exclusive jurisdiction of the competent courts of Nepal.
QUESTIONS & INQUIRIES
For any questions regarding these Terms & Conditions, please contact:
zenouralifestyle@gmail.com