PRIVACY POLICY
Effective Date: January 2026
Zenoura understands that users care about how their personal data is collected, used, shared, protected, and processed. We are committed to handling your personal data in accordance with applicable laws and regulations.
PLEASE READ CAREFULLY
By accessing, registering on, or using the Zenoura website, or by clicking “Sign Up”, “Log In”, “I Agree”, or similar consent options, you acknowledge that you have read, understood, and agreed to the collection, use, disclosure, storage, transfer, and processing of your personal data in accordance with this Privacy Policy.
This electronic record is generated by a computer system and does not require any physical or digital signatures.
1. Introduction
1.1 Data protection is a matter of trust, and your privacy is important to us. This Privacy Policy explains how Zenoura collects, uses, shares, stores, and protects information in connection with your access to and use of the Zenoura website, services, and related features (the “Platform”).
1.2 This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Refund Policy, which collectively govern your use of the Platform.
2. Information We Collect
2.1 Personal Information
- •Full name
- •Email address
- •Mobile number
- •Shipping and billing address
- •Order history
2.2 Payment Information
Payment information is processed securely through third-party payment gateways. Zenoura does not store your debit card, credit card, UPI, or banking details.
3. Purpose of Collection
4. Data Sharing & Security
4.1 Service Providers: We share data with trusted third parties such as courier and logistics partners. They are contractually obligated to protect your information.
5. Security: Zenoura implements reasonable administrative, technical, and physical safeguards. However, we cannot guarantee absolute security of data transmitted electronically.
6. Retention: Your personal data will be retained as long as necessary to fulfill the purposes outlined or as required under applicable laws.
11. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws applicable in Nepal.
CONTACT INFORMATION
For questions or requests related to your privacy:
Zenoura Customer Support
zenouralifestyle@gmail.com